Important Information

Dear valued business partners and customers,

As a result of the cyber-attack on July 10th our IT network is still down. As a consequence, most of our known communication channels are still blocked. The recovery process has been started and we have made good progress in rebuilding our networks.

Please note that our email system is still down, and we have no way of accessing your emails which you have sent to us within the last two weeks (since July 10th about 2:00 PM EST).

Therefore, please send us all of your new purchase orders and RFQs but also resend all of your previous POs and RFQs which you have already sent to us since July 10th, 2020. If it is a re-send, please indicate this clearly on your email so we can avoid duplicating orders and quotes when our email system is back.

For the time being kindly use the following temporary email addresses:           

Industrial Market -> netzsch.pumps.industrial‎@‎gmail.com
new Pumps RFQs including revision requests,  technical questions, requests, clarifications, etc. 

Municipal Market -> netzsch.pumps.municipal‎@‎gmail.com
new Pumps RFQs including revision requests,  technical questions, requests, clarifications, etc.

ALL Markets  - Spare Parts (RFQs and Purchase orders) -> netzsch.spares‎@‎gmail.com

ALL Markets  - Purchase orders for Pumps & Grinders -> purchase.orders.netzsch‎@‎gmail.com
 

For any other needs, please call your Regional Sales Manager or call as listed below:

  • Jeff Bye                      1-484-787-7551      Pumps for the Municipal Market
  • Antonio Castilhos  1-484-787-8530      Pumps for the Industrial Market
  • John Maguire          1-610-209-0534      Customer Service and Spare Parts
  • Todd Rogers             1-432-924-6262      Questions in the Greater Houston Area 

We will keep you posted on the progress we are making. Thanks for your patience with us.

Your Team NETZSCH Pumps North America, LLC 


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