咨询与服务

Olaf Textor ​​​​​​​客户服务经理

“高速、可靠和高效——这些是目前的市场要求。耐驰泵及系统公司从单一源头向我们各行各业的客户提供服务,无论他们是工业还是市政工厂运营者。我们全球的专家服务网络提供最优的泵及系统服务。在对泵调试完毕之后,我们不会对客户置之不理,而是继续向他们提供从建议、维护到修理、泵更新等各方面的支持。为了此目的,我们在全球的中心仓库存储了超过 10,000 个原装耐驰备件,以供客户使用,客户紧急需要时,我们可全天候随时提供。

我们以客户的满意度作为我们服务成功与否的标准。”

Olaf Textor
客户服务经理


从项目规划到流程咨询全程服务

服务文化

服务理念以客户为中心,真诚为客户服务。公司本着"诚信、创新、勤奋、务实”的企业精神,以不断完善的销售服务,不断创新的科技。产品来满足客户最大限度的要求,为用户提供最佳的服务。

服务策略:以质量为本,为顾客提供全过程的售后服务。

服务准则贴心的服务,专业的技术,迅速的响应。

 

循环服务系统

公司提供5×8 小时工作时间热线支持;7×24 小时增值技术支持。

24 小时售后服务热线:0931-4260123

技术支持网站 :www.netzsch.com, www.netzschpump.cn

免费咨询电话:0931-4260000

微信公众号服务:Netzsch-pump(德国耐驰泵业)

★ 星级售前、售中、售后服务

★ 全天候服务热线:0931-4260123

★ 产品三包期满,终身保修,直至退役

★ 直接投诉电话:0931-4260123

 

服务特性

快速响应的及时性;解决问题的彻底性;经验总结的前瞻预防性。

Global availability of spare parts with NETZSCH quality

Original spare parts with NETZSCH manufacturing quality for all products are available worldwide with short delivery times - the right partner for the global player. If you order by 12:00 o’clock, your spare parts will be ready for shipment on the same day! A highly-motivated team of experienced experts are available to answer your queries and deal with your spare parts orders.

We are there for you 24 hours a day

Service Hotline, Spare Parts Service, Technical Service, Emergency Service

Return Process of spare parts at NETZSCH Pumps & Systems

We have defined an appropriate return process for the shipment of spare parts or machines that have come into contact with media and the sending of media samples for tests. This procedure serves to protect our employees and the environment from harmful exposure when handling hazardous substances. For this reason, we ask you to fill out the form entirely in any case before sending it to us. 

Download delivery request

Registration of the Return at NETZSCH Pumps & Systems

Step 1: Registration of the return

  • What should be returned (machine, parts, accessories, etc.)?
  • What is the reason (description of the error pattern)?
  • Observance ot the saftey data sheet
  • Filling out the delivery request 
Assessment of the Return by the NETZSCH Service Team

Step 2: Assessment by NETZSCH

Verification of the delivery request by the NETZSCH service team: 

  • If the verification is positive, the RMA number will be sent to you with return instructions 
  • In other cases, an individual assessment of the situation will be made (e.g. planning an on-site service visit)
Returning the Machine to the NETZSCH Service Team

Step 3: Returning the machine

Sending the machine to the NETZSCH service department in Waldkraiburg for troubleshooting. 


技术服务
备件服务
技术培训
Technical Information